EmployAbility Service Wicklow believes that it is essential to ensure there is an accessible and effective complaint process available for all service users and stakeholders.

EmployAbility Service Wicklow’s complaint procedure provides:

• Commitment at all levels of the organisation.
• Fairness to all concerned, including the complainant, the organisation and the person
  complained about.
• Accessibility. There are flexible methods of making complaints with assistance available to complainants as necessary. This element is particularly important for a system dealing with people who may not be empowered to make a complaint ( see How to make a
  complaint below)
• Responsiveness. The process can provide full, impartial, and timely investigation of all aspects of the complaint and provide fair and reasonable remedies where warranted.
• Effectiveness. The mechanism is able to address individual complaints and it uses the information collected to improve overall service delivery and to address systemic and recurring problems.